Get unlimited freedom
Pay for purchases in stores and on websites in digital assets
At store cash registers
Make purchases as usual: select the wallet you need, show the QR code for payment at the cash register. You can use any digital asset available in the Joys Wallet app. We make all settlements with stores in local currency.
On online store websites
Select a wallet, scan the purchase ID viewed as a QR code from the monitor screen and confirm payment to the selected seller.
While running with a coffee
Thanks to our solutions, you can make usual purchases from individual entrepreneurs, self-employed or in the market. Select the wallet you need, show the QR code for payment.
Make use of the full control
over your funds
Easy wallet opening
You can open wallets in those asset which is convenient for you: classical currencies, cryptocurrencies or tokens. All funds are stored on your individual account and are available to you 24/7.
Manage your money easily
Transfer funds from account to account or other users. Securely pay for goods and services with any available means of payment.
History is always available anywhere
You have access to the details of each operation. You will see the recipient, the amount of the purchase, the commission (if any) and the composition of your purchase.
Get access to the world
of digital economy
Joys Wallet is a wallet for digital financial assets (crypto assets, cryptocurrency, tokens) and accounts in fiat money. It combines accounts of different blockchain networks and open accounts with different banks. This allows you to easily manage your funds, make transfers and safely pay for goods and services with any available means of payment, have at your disposal a complete list of all POS where you can use the digital assets to pay for goods and services.
Your funds are reliably
protected
Your digital assets are always stored in individual wallets on of a licensed company. Also, at any time you can check the balance of your wallet in the corresponding blockchain networks.
Fiat currencies are stored only on your personal accounts financial institutions with the relevant licenses in accordance with the legislation.
All transactions within the system of payments for purchases are made only with authorized stores through a secure communication channel.
Confirmation of payment occurs only in mobile app, you do not need to transfer to third parties or enter personal or other information regarding payment on websites.
Support is always near
You can contact Customer Support Service directly from the mobile app.
Our experts will help to fix the problem:
- enter the menu;
- select the chat;
- start a dialogue with the operator.
Join us and make purchases in a cryptocurrency
worldwide, right now!
Rates and conditions for Russian residents*
Purchase and transfer limits
User statuses
Unidentified
Simply
identified**
identified**
Identified***
Balance limits in
crypto wallets
crypto wallets
Not available
No limits
No limits
Balance limits in
a fiat wallet
a fiat wallet
Not available
60,000 rub. or
equivalent in another currency
equivalent in another currency
600,000 rub.
Single
payment limit
payment limit
Not available
60,000 rub. or
equivalent in another currency
equivalent in another currency
300,000 rub.
Monthly payment
limit
limit
Not available
200,000 rub. or
equivalent in another currency.
equivalent in another currency.
No limits
* Citizens of other countries can use the FATF recommendations
** All users that are Russian citizens when registering in the Joys Wallet mobile app pass a simplified identification.
*** How to pass full identification?
In the office of the Non-Banking Financial Company "RIB", LLC,
24 Frunzenskaya Quey, Frunzenskaya Metro Station, Moscow,
Mon-Fri 9.00 a.m. 7.00 p.m. without lunch brake.
You must have an internal passport (or other identification document) with you, non-residents of the Russian Federation are additionally required to have a document confirming the right to stay on the territory of the Russian Federation (visa or migration card).
Form Application for Identification is herein.
By sending notarized copies of documents
For this, you need:
- to fill in Application for Identification in the prescribed form,
- certify with a notary`s signature the copy of your identity document,
- send the original Application and the certified copy of your identity document to the Non-Banking Financial Company "RIB", LLC, 119146, 24 Frunzenskaya Quey, Moscow.
Transfers
Payment currency type
Cryptocurrencies
Type of transfer
To other wallets
Commission amount
At blockchain rates
Payment
Payment currency
type
type
Paying in JOYS
Paying for goods
and commission in a non-JOYS payment currency
and commission in a non-JOYS payment currency
Paying
in fiat
currencies
in fiat
currencies
Commission amount
Only GAS
For free*
For free
* until September 30, 2019, then +3%
Joys Wallet Use Agreement
FREQUENTLY ASKED QUESTIONS
-
Downloading Joys Wallet app
You can download our app directly from Google Play or App Store.
-
Registration
To register, open the installed Joys Wallet mobile app and follow the instructions on the screen.
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Restoring account access.
Open the Joys Wallet mobile app, make an authorization request, the system will send you a password to log in.
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Why do I need to verify my identity?
You need to verify your identity to use your Joys Digital account. This policy complies with the legislation known as Know Your Customer (KYC) which is a process of verifying the identity of company`s customers.
-
How can I verify my identity?
Press "Complete KYC" and "Pass simplified identification" (for citizens of the Russian Federation), then follow the instructions. You will need to take a picture of a valid photo ID and your face. We may request a copy of your legal right to stay in one of our supported countries (for example visa, residence permit).
-
What are supported countries?
Currently, we fully support only legal residents in Russia. For all other countries, the payment service operates with functional limitations. Available functions are the storage of cryptocurrency and payment for goods and services only on the territory of Russia.
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What is the age limit?
To use the Joys Wallet app you should be at least 18 years old.
-
Are there any limits to replenish the digital asset wallet?
There are no limits to replenish the digital asset wallet.
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Do I need to verify the source of my funds?
As a part of the AML procedures and domestic legal requirements, we may request users to provide information about their sources of funds.
-
I cannot verify my identity
If you are waiting for the verification results, please note that our respond may take from 10 minutes to 24 hours. If your verification is failed, please try again and double-check that your images are clear and all the photos of the document are readable without any blur or glare.
Pay attention you should be at least 18 years old.
-
I forgot my password
You need to carry out the password recovery procedure, to recover your password, follow the instructions in the Joys Wallet app.
-
My phone is lost or stolen
Contact Customer Support Service calling 8-800-100-80-69, block your account, after recovery, contact Customer Support Service again to unblock your account.
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I want to close my Joys Wallet account
If you want to close your account, you will first need to withdraw your assets from the wallets opened in Joys Wallet. All transactions (payments, transfers) must be completed - this is necessary in order to close your account. After making sure that these steps are completed, please contact Customer Support Service.
Please take into consideration that as an institution we are required to keep data of our former users for 6 years.
-
What cryptocurrency is supported?
You can get access to bitcoins (BTC).
-
How much does it cost to get cryptocurrencies?
Currently, we do not provide the opportunity to buy cryptocurrencies within the app.
We update our products and will notify you when it becomes possible to buy cryptocurrencies within Joys Wallet.
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Why is replenishment of the wallet failed?
Some of the most common reasons are: you have insufficient funds, you have entered the wrong wallet address.
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Why hasn`t my replenishment been completed yet?
If the entered wallet address date are correct, in some cases it may take up to 48 hours to replenish the wallet, it depends on the load on the blockchain you chose.
-
The balance was not updated after paying for goods.
Restart the mobile app.
-
The recipient did not receive money.
Transfers as well as replenishment may take a long time.
-
I want to cancel a transfer
Transfer cancellation is not provided in the blockchain system.
-
Why did my transfer fail?
Check if the data you entered is correct, perhaps you are entering the address of the wallet from another network. Retry the transfer later.
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