Get unlimited freedom
Pay for purchases in stores and on websites in digital assets
Pay for purchases in stores and on websites in digital assets
At store cash registers
Make purchases as usual: select the wallet you need, show the QR code for payment at the cash register. You can use any digital asset available in the Joys Wallet app. We make all settlements with stores in local currency.
On online store websites
Select a wallet, scan the purchase ID viewed as a QR code from the monitor screen and confirm payment to the selected seller.
While running with a coffee
Thanks to our solutions, you can make usual purchases from individual entrepreneurs, self-employed or in the market. Select the wallet you need, show the QR code for payment.
Easy wallet opening
You can open wallets in those asset which is convenient for you: classical currencies, cryptocurrencies or tokens. All funds are stored on your individual account and are available to you 24/7.
Manage your money easily
Transfer funds from account to account or other users. Securely pay for goods and services with any available means of payment.
History is always available anywhere
You have access to the details of each operation. You will see the recipient, the amount of the purchase, the commission (if any) and the composition of your purchase.
Joys Wallet is a wallet for digital financial assets (crypto assets, cryptocurrency, tokens) and accounts in fiat money. It combines accounts of different blockchain networks and open accounts with different banks. This allows you to easily manage your funds, make transfers and safely pay for goods and services with any available means of payment, have at your disposal a complete list of all POS where you can use the digital assets to pay for goods and services.
Your digital assets are always stored in individual wallets on of a licensed company. Also, at any time you can check the balance of your wallet in the corresponding blockchain networks.
Fiat currencies are stored only on your personal accounts financial institutions with the relevant licenses in accordance with the legislation.
All transactions within the system of payments for purchases are made only with authorized stores through a secure communication channel.
Confirmation of payment occurs only in mobile app, you do not need to transfer to third parties or enter personal or other information regarding payment on websites.
You can contact Customer Support Service directly from the mobile app.
Our experts will help to fix the problem:
* Citizens of other countries can use the FATF recommendations
** All users that are Russian citizens when registering in the Joys Wallet mobile app pass a simplified identification.
*** How to pass full identification?
In the office of the Non-Banking Financial Company "RIB", LLC,
24 Frunzenskaya Quey, Frunzenskaya Metro Station, Moscow,
Mon-Fri 9.00 a.m. 7.00 p.m. without lunch brake.
You must have an internal passport (or other identification document) with you, non-residents of the Russian Federation are additionally required to have a document confirming the right to stay on the territory of the Russian Federation (visa or migration card).
Form Application for Identification is herein.
By sending notarized copies of documents
For this, you need:
You can download our app directly from Google Play or App Store.
To register, open the installed Joys Wallet mobile app and follow the instructions on the screen.
Open the Joys Wallet mobile app, make an authorization request, the system will send you a password to log in.
You need to verify your identity to use your Joys Digital account. This policy complies with the legislation known as Know Your Customer (KYC) which is a process of verifying the identity of company`s customers.
Press "Complete KYC" and "Pass simplified identification" (for citizens of the Russian Federation), then follow the instructions. You will need to take a picture of a valid photo ID and your face. We may request a copy of your legal right to stay in one of our supported countries (for example visa, residence permit).
Currently, we fully support only legal residents in Russia. For all other countries, the payment service operates with functional limitations. Available functions are the storage of cryptocurrency and payment for goods and services only on the territory of Russia.
To use the Joys Wallet app you should be at least 18 years old.
There are no limits to replenish the digital asset wallet.
As a part of the AML procedures and domestic legal requirements, we may request users to provide information about their sources of funds.
If you are waiting for the verification results, please note that our respond may take from 10 minutes to 24 hours. If your verification is failed, please try again and double-check that your images are clear and all the photos of the document are readable without any blur or glare.
Pay attention you should be at least 18 years old.
You need to carry out the password recovery procedure, to recover your password, follow the instructions in the Joys Wallet app.
Contact Customer Support Service calling 8-800-100-80-69, block your account, after recovery, contact Customer Support Service again to unblock your account.
If you want to close your account, you will first need to withdraw your assets from the wallets opened in Joys Wallet. All transactions (payments, transfers) must be completed - this is necessary in order to close your account. After making sure that these steps are completed, please contact Customer Support Service.
Please take into consideration that as an institution we are required to keep data of our former users for 6 years.
You can get access to bitcoins (BTC).
Currently, we do not provide the opportunity to buy cryptocurrencies within the app.
We update our products and will notify you when it becomes possible to buy cryptocurrencies within Joys Wallet.
Some of the most common reasons are: you have insufficient funds, you have entered the wrong wallet address.
If the entered wallet address date are correct, in some cases it may take up to 48 hours to replenish the wallet, it depends on the load on the blockchain you chose.
Restart the mobile app.
Transfers as well as replenishment may take a long time.
Transfer cancellation is not provided in the blockchain system.
Check if the data you entered is correct, perhaps you are entering the address of the wallet from another network. Retry the transfer later.
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